How to Configure Email Notifications in Trackz

Overview

The Email integration sends formatted alert emails to any address you specify. Trackz delivers messages from alerts@usetrackz.app. Each email contains a subject line matching the alert title, a plain-text and HTML body, and a metadata block with structured details about the event.

Prerequisites

• An email address where you can receive messages
• A Trackz account on any plan

Step 1: Add the Integration in Trackz

1. In your Trackz dashboard, go to Settings → Integrations.
2. Click Add Integration.
3. Select Email from the integration picker.
4. Enter a name for this integration (e.g., Team alerts — ops@example.com).
5. Enter the destination email address in the Email field.
6. Click Save.

That's it — no external configuration required. Trackz handles all sending infrastructure.

Step 2: Verify Delivery

1. In Settings → Integrations, find your Email integration and click Send test.
2. Check your inbox for a message from Trackz Alerts <alerts@usetrackz.app>.
3. If you don't see it within a minute, check your spam or junk folder.

To prevent future alerts from landing in spam, add alerts@usetrackz.app to your contacts or allowlist.

Alert Email Format

Field	Content
From	Trackz Alerts <alerts@usetrackz.app>
Subject	Alert title (e.g., Downtime detected: api.example.com)
Body (HTML)	Formatted alert description + metadata table
Body (plain text)	Same content, plain-text fallback for clients that don't render HTML

Multiple Recipients

To send alerts to multiple email addresses, add a separate Email integration for each address. Each integration tracks its own delivery history independently, making it easy to see who received what.

Troubleshooting

Email not received after sending a test

• Check your spam/junk folder — some email providers flag bulk senders until they're allowlisted.
• Ensure the email address was entered without typos (check the integration detail page).
• Verify the integration is Active (green badge) — disabled integrations don't dispatch messages.

Emails land in spam

• Add alerts@usetrackz.app to your allowlist or contacts.
• For corporate email systems, ask your IT team to allowlist alerts@usetrackz.app.

I need to change the recipient address

• Delete the existing integration and create a new one with the correct address. Delivery history is tied to the integration, so the old records remain visible on the deleted integration's detail page until it is removed.

Alerts are not arriving for a specific monitor

• Check Settings → Integrations → [your integration] → History to see if dispatches are being attempted and whether any errors are reported.
• Confirm the monitor itself is active and not paused.