Key Points

• We collect only the data necessary to provide and improve our monitoring service.
• Your monitoring data belongs to you. We do not sell your personal information.
• We use industry-standard security measures to protect your data.
• You can request access to, correction, or deletion of your personal data at any time.
• We use cookies for authentication and to improve your experience.

Account Information

Data you provide when creating and managing your account.

• Name and email address
• Workspace name and configuration preferences
• Authentication credentials (securely hashed)
• Billing and payment information (processed by Stripe)
• Team member details for invited users

Monitoring Data

Data generated through your use of our monitoring service.

• URLs and domains you configure for monitoring
• Uptime check results (status codes, latency, response times)
• Performance audit results (Lighthouse scores, Core Web Vitals)
• SSL certificate information (expiry dates, issuer details)
• SMTP server connectivity data

Usage Data

Data collected automatically when you use our service.

• Browser type and version
• Pages visited and features used within Trackz
• Date and time of access
• IP address and approximate location
• Device information and operating system

Providing Our Service

• Running uptime, performance, SSL, and SMTP checks on your configured targets
• Displaying monitoring results and health status in your dashboard
• Sending alerts and notifications based on your configured preferences
• Managing your workspace, team members, and shared access

Improving Our Service

• Analyzing usage patterns to improve features and user experience
• Identifying and fixing bugs, errors, and performance issues
• Developing new features based on aggregate usage trends

Communication

• Sending service-related notifications (downtime alerts, SSL expiry warnings)
• Responding to your support requests and inquiries
• Sending important updates about our service or this privacy policy

Legal and Security

• Complying with applicable laws, regulations, and legal processes
• Protecting against unauthorized access and security threats
• Enforcing our terms of service and acceptable use policies

We do not sell your personal information. We do not share your monitoring data with third parties for their marketing purposes. Your data is used solely to provide and improve the Trackz service.

Encryption

All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher. Sensitive data at rest, including credentials and API keys, is encrypted using AES-256.

Access Controls

We implement role-based access controls within our organization. Only authorized personnel with a legitimate need can access user data. All access is logged and audited.

Infrastructure

Our infrastructure is hosted on industry-leading cloud providers with SOC 2 and ISO 27001 certifications. We maintain regular backups and disaster recovery procedures.

Data Retention

We retain your monitoring data for the duration of your subscription. When you delete your account or workspace, all associated data is permanently removed within 30 days.

Essential Cookies

Required for the service to function. These include session cookies for authentication and security tokens. Cannot be disabled.

Preference Cookies

Store your preferences such as theme selection (light/dark mode), timezone settings, and dashboard layout choices.

Analytics Cookies

Help us understand how users interact with our service. We use this data in aggregate to improve features and performance. No personal data is shared with third-party analytics providers.

Right to Access

You can request a copy of the personal data we hold about you. We will provide this information in a commonly used, machine-readable format.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data. You can also update your account information directly through your Settings page.

Right to Deletion

You can request that we delete your personal data. You can also delete your workspace through Settings > General > Danger Zone, which removes all associated data.

Right to Data Portability

You can request a copy of your data in a structured, commonly used format to transfer to another service.

Right to Object

You can object to the processing of your personal data for certain purposes, including direct marketing.

Right to Restrict Processing

You can request that we limit the processing of your personal data under certain circumstances.

Version History

Trackz Privacy Team